Stories & Learning

Find out more about stories, feedback and what’s going on in the team.

What Do I Need To Know? SMS FFT & PREM Collection

12 February 2021

An overview of the service SMS provides an additional means of reaching service users alongside existing methods, service users who use a mobile phone can receive a text message following… Read More



Envoy Training

10 February 2021

We are delighted to announce the new Envoy training which has been designed to help users understand the data reporting system that we use at ELFT. The training session will provide you with the opportunity to… Read More


Envoy Training

A Shared Purpose

28 October 2020

The Quality Assurance team play a role in measuring quality and supporting improvement in the quality of care provided by EFLT services to patients. Yet, as a small team so… Read More



ELFT QA Achievements

28 September 2020

In 2019, the Quality Assurance team in partnership with the People Participation Team launched a pioneering programme designed to recognise excellence and support improvement in delivering the standards of care that matter most to our service users. The programme… Read More



Envoy Training

24 September 2020

We are delighted to announce the new Envoy training which has been designed to help users understand the data reporting system that we use at ELFT. The training session will provide you with… Read More



My Recovery Journey

11 September 2020

By Sally Wilkin, Quality Assurance Service User Lead  Background to my story   When I was diagnosed with a lifelong mental health condition in my early 20’s I was told by the Consultant “that’s… Read More



Settling in for the Long Haul

11 September 2020

Three different accounts of starting a new role during the pandemic. Starting a new job has now gone from the traditional “first day in the office” to “first day on MS… Read More



CQC@ELFT Programme is Restarting

11 August 2020

The QA team is resuming rotating the internal CQC programme around the Trust. Although external site visit CQC inspections were paused nationally due to COVID, ensuring services continue to provide quality care remains a high priority within ELFT.  … Read More



Welcome to our First Blog!

28 July 2020

Hello, I’m delighted to welcome you to our very first Quality Assurance Blog. We plan for this to be a space where we will share stories, reflections, ideas, and perhaps… Read More



Service User-led Accreditation Now Open!

8 July 2020

Registrations for the ‘Virtual’ Service User-Led Accreditation are now open! The deadline to sign up is 31st July 2020 The QA team is inviting you and your team to register… Read More



Call for Service User Participants to Collect Patient Experience Feedback

2 July 2020

If you have effective communication skills, a few hours available per week, you have been already trained by the Befriending Service and want to support ELFT services, then the QA… Read More


Call for Service User Participants to Collect Patient Experience Feedback

Collecting Patient Experience During COVID-19 Response

29 May 2020

Short guidance for clinical services @ELFT



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