Stories & Learning

Find out more about stories, feedback and what’s going on in the team.

Wardown CMHT: Journey to achieving Gold !

29 November 2021

“The Service User Led Accreditation Programme gave us an opportunity to receive genuine feedback and insight into our service. Achieving Gold has been amazing for our whole team – is… Read More

Quality Away Day at the Velodrome Park

24 September 2021

The Long awaited, post quarantine, meet up has finally happened and what an exciting day it was! On the 2nd of September the Quality Assurance and Quality Improvement teams (AKA… Read More

Registrations for the ‘Virtual’ Service User Led Accreditation are now OPEN

16 July 2021

The QA team is inviting you and your team to register to take part in the Virtual Service User Led Accreditation.   Close to 70 teams in the trust have already taken… Read More

What Do I Need To Know? SMS FFT & PREM Collection

12 February 2021

An overview of the service SMS provides an additional means of reaching service users alongside existing methods, service users who use a mobile phone can receive a text message following… Read More

Envoy Training

10 February 2021

We are delighted to announce the new Envoy training which has been designed to help users understand the data reporting system that we use at ELFT. The training session will provide you with the opportunity to… Read More

Envoy Training

A Shared Purpose

28 October 2020

The Quality Assurance team play a role in measuring quality and supporting improvement in the quality of care provided by EFLT services to patients. Yet, as a small team so… Read More

ELFT QA Achievements

28 September 2020

In 2019, the Quality Assurance team in partnership with the People Participation Team launched a pioneering programme designed to recognise excellence and support improvement in delivering the standards of care that matter most to our service users. The programme… Read More

Envoy Training

24 September 2020

We are delighted to announce the new Envoy training which has been designed to help users understand the data reporting system that we use at ELFT. The training session will provide you with… Read More

My Recovery Journey

11 September 2020

By Sally Wilkin, Quality Assurance Service User Lead  Background to my story   When I was diagnosed with a lifelong mental health condition in my early 20’s I was told by the Consultant “that’s… Read More

Settling in for the Long Haul

11 September 2020

Three different accounts of starting a new role during the pandemic. Starting a new job has now gone from the traditional “first day in the office” to “first day on MS… Read More

CQC@ELFT Programme is Restarting

11 August 2020

The QA team is resuming rotating the internal CQC programme around the Trust. Although external site visit CQC inspections were paused nationally due to COVID, ensuring services continue to provide quality care remains a high priority within ELFT.  … Read More

Welcome to our First Blog!

28 July 2020

Hello, I’m delighted to welcome you to our very first Quality Assurance Blog. We plan for this to be a space where we will share stories, reflections, ideas, and perhaps… Read More

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