News & Updates

What Do I Need To Know? SMS FFT & PREM Collection

12 February 2021

An overview of the service SMS provides an additional means of reaching service users alongside existing methods, service users who use a mobile phone can receive a text message following contact with an ELFT service, offering an opportunity to take the Friends and Family test and complete the local patient experience survey (PREM) The service… Read More

Envoy Training

24 September 2020

We are delighted to announce the new Envoy training which has been designed to help users understand the data reporting system that we use at ELFT. The training session will provide you with the opportunity to learn how to extract data from patient experience surveys and clinical audits that are facilitated by the QA team. Having access to the patient experience and… Read More

Call for Service User Participants to Collect Patient Experience Feedback

2 July 2020

If you have effective communication skills, a few hours available per week, you have been already trained by the Befriending Service and want to support ELFT services, then the QA Team would like to hear from you! About the project At ELFT we support services to collect patient experience feedback. Conducting phone surveys is one… Read More

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