News & Updates

What Do I Need To Know? SMS FFT & PREM Collection

12 February 2021

An overview of the service SMS provides an additional means of reaching service users alongside existing methods, service users who use a mobile phone can receive a text message following contact with an ELFT service, offering an opportunity to take the Friends and Family test and complete the local patient experience survey (PREM) The service… Read More



Envoy Training

10 February 2021

We are delighted to announce the new Envoy training which has been designed to help users understand the data reporting system that we use at ELFT. The training session will provide you with the opportunity to learn how to extract data from patient experience surveys and clinical audits that are facilitated by the QA team.  Having access to the patient experience and clinical… Read More



A Shared Purpose

28 October 2020

The Quality Assurance team play a role in measuring quality and supporting  improvement in the quality of care provided by EFLT services to patients. Yet, as a small team so far away from the services, what have we found to be key in playing our role successfully? Building and sustaining relationships with directorates! Having effective… Read More



ELFT QA Achievements

28 September 2020

In 2019, the Quality Assurance team in partnership with the People Participation Team launched a pioneering programme designed to recognise excellence and support improvement in delivering the standards of care that matter most to our service users. The programme has been designed with the Trust’s core values at heart, placing the service user at the heart of what we do. ​ We started back in 2017… Read More



Envoy Training

24 September 2020

We are delighted to announce the new Envoy training which has been designed to help users understand the data reporting system that we use at ELFT. The training session will provide you with the opportunity to learn how to extract data from patient experience surveys and clinical audits that are facilitated by the QA team. Having access to the patient experience and… Read More



My Recovery Journey

11 September 2020

By Sally Wilkin, Quality Assurance Service User Lead  Background to my story   When I was diagnosed with a lifelong mental health condition in my early 20’s I was told by the Consultant “that’s it, you will be like this now for the rest of your life, there is no cure, you will never get any better”. So, for the… Read More



Settling in for the Long Haul

11 September 2020

Three different accounts of starting a new role during the pandemic. Starting a new job has now gone from the traditional “first day in the office” to “first day on MS Teams”. The first couple days going to virtual meetings can be scary, you question if you’re dressed appropriately, “should I wear the top with the stripes? or… Read More



Welcome to our First Blog!

28 July 2020

Hello, I’m delighted to welcome you to our very first Quality Assurance Blog. We plan for this to be a space where we will share stories, reflections, ideas, and perhaps provocations, that will contribute to the world of quality assurance in particular, but quality and improving the health of the population more generally. My name… Read More



The QA Team’s Experience of Recruiting Virtually

29 May 2020

On Wednesday 1st and Thursday 2nd April the Quality Assurance team followed in the footsteps of the QI team in conducting our first set of virtual assessment centre and virtual interviews for 3 new staff members. We took a slightly different approach with Quality Assurance Manager Selina testing Webex and Quality Assurance Manager Ellie testing Zoom…. Read More



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