News & Updates

Collecting Patient Experience During COVID-19 Response

29 May 2020

Short guidance for clinical services @ELFT



The QA Team’s Experience of Recruiting Virtually

29 May 2020

On Wednesday 1st and Thursday 2nd April the Quality Assurance team followed in the footsteps of the QI team in conducting our first set of virtual assessment centre and virtual interviews for 3 new staff members. We took a slightly different approach with Quality Assurance Manager Selina testing Webex and Quality Assurance Manager Ellie testing Zoom…. Read More


The QA Team’s Experience of Recruiting Virtually

Collecting Patient Experience during COVID 19 response

29 May 2020

In response to feedback from services, the QA team have amended the usual PREM survey to use during COVID-19, adding two questions specific to the experience of care during Covid.  Additionally, SMS text messaging of patient experience surveys will soon be available to services in    London Adult and Older Adult Mental Health Services  Luton and Bedfordshire… Read More



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