News & Updates

Welcome to our First Blog!

28 July 2020

Hello, I’m delighted to welcome you to our very first Quality Assurance Blog. We plan for this to be a space where we will share stories, reflections, ideas, and perhaps provocations, that will contribute to the world of quality assurance in particular, but quality and improving the health of the population more generally. My name… Read More



Service User-led Accreditation Now Open!

8 July 2020

Registrations for the ‘Virtual’ Service User-Led Accreditation are now open! The deadline to sign up is 31st July 2020 The QA team is inviting you and your team to register to take part in the Virtual Service User-Led Accreditation (available to ELFT services only).  Taking part in the programme will allow your team to self-assess… Read More



Call for Service User Participants to Collect Patient Experience Feedback

2 July 2020

If you have effective communication skills, a few hours available per week, you have been already trained by the Befriending Service and want to support ELFT services, then the QA Team would like to hear from you! About the project At ELFT we support services to collect patient experience feedback. Conducting phone surveys is one… Read More


Call for Service User Participants to Collect Patient Experience Feedback

EMBRACING CHANGE – Our journey towards improving patient experience at ELFT

15 November 2018

East London NHS Foundation Trust prides itself for its commitment to continuously grow and evolve. Collaborative working with service users and carers, whose contribution to development of services is essential to helping achieve Trust’s goals. And here is an introduction to how we embraced the change and began a journey towards development of a new… Read More



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